Effective Date: 19 July 2026

At Pet At Door, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit www.petatdoor.com or place an order.

1. Information We Collect

We may collect:

  • Name
  • Mobile number
  • Email address
  • Delivery and billing address
  • Order details
  • Payment information (processed securely through third-party payment providers)
  • Device information such as IP address, browser type, and cookies
  • Communications through WhatsApp, email, or customer support

2. How We Use Your Information

We use your information to:

  • Process and deliver orders
  • Contact you regarding your order
  • Provide customer support
  • Improve our website and services
  • Send order updates and promotional offers (where permitted)
  • Comply with legal obligations

3. Payment Information

We do not store your complete debit card, credit card, UPI PIN, or banking credentials. Payments are processed by secure third-party payment gateways.

4. Information Sharing

We do not sell your personal information.

We may share information only with:

  • Delivery partners
  • Payment service providers
  • Veterinary or support partners (when required)
  • Government authorities if required by law

5. Cookies

Our website may use cookies to improve user experience, remember preferences, analyze website traffic, and enhance security. You may disable cookies through your browser settings.

6. Data Security

We use reasonable technical and organizational measures to protect your information. However, no internet transmission or electronic storage method is completely secure.

7. Customer Rights

You may request to:

  • Access your personal information
  • Correct inaccurate information
  • Delete your account (subject to legal and tax record retention requirements)
  • Withdraw marketing communications

8. Children’s Privacy

Our website is intended for users aged 18 years or older or those using the website under the supervision of a parent or legal guardian.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

10. Policy Updates

We may update this Privacy Policy from time to time. The revised version will be posted on this page with the updated effective date.

11. Contact Us

If you have any questions regarding this Privacy Policy, please contact:

Pet At Door
Website: www.petatdoor.com
WhatsApp: +91 89193 352679
Email: contact@petatdoor.com