Terms & Conditions – Pet At Door
1. Nature of Live Animal Sales
Farm Animals, Birds, and Pets are live animals that require proper care and handling. Customers are requested to inspect the animal immediately upon delivery.
2. Return & Exchange Policy
As live animals are perishable and their health depends on proper handling after delivery, Pet At Door does not accept returns, refunds, or exchanges for change of mind, personal preference, or reasons unrelated to the condition of the animal at delivery, except where required by applicable law.
3. Replacement Eligibility
A replacement may be offered if:
- An incorrect Farm Animal, Bird, or Pet is delivered; or
- The delivered Farm Animal, Bird, or Pet is visibly sick, injured, deceased, or materially different from the order at the time of delivery.
4. Reporting Time
The customer must report the issue within 3 hours of delivery by WhatsApp or email.
5. Proof Required
The claim must include:
- Order number.
- Clear photos and videos.
- Continuous unboxing/receiving video where possible.
- Any other information reasonably requested for verification.
6. Verification
Pet At Door reserves the right to verify every claim. If required, the customer may be asked to obtain a veterinary opinion or provide additional evidence before a replacement is approved.
7. Customer Responsibility
After delivery, the customer is responsible for providing proper food, water, shelter, transportation, hygiene, and veterinary care. Health issues arising after delivery due to improper care, accidents, environmental conditions, or stress are not covered.
8. Refunds
Approved claims will normally be resolved by replacement of the animal. Refunds will only be provided where required under applicable law.
9. Governing Law
These Terms & Conditions are governed by the laws of India. Any disputes shall be subject to the jurisdiction of the competent courts in Telangana.